Privacy Policy — How pikeok Protects Your Data

pikeok collects personal data from you in several ways: directly when you register and use your account, automatically when you interact with the platform, and from trusted third-party verification partners when required for compliance purposes. The categories of personal data we collect are described below.

We do not collect sensitive special-category data such as biometric data, health records, religious beliefs, or political opinions. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that data has been submitted by an underage user, that data will be deleted and the associated account closed immediately.

pikeok processes your personal data only for specific, legitimate purposes. We rely on one or more legal bases for each processing activity, including performance of a contract with you, compliance with our legal obligations, our legitimate business interests, and in some cases your explicit consent. The purposes for which we use your data are as follows:

• Account Management: To create, maintain, and manage your pikeok account, including authentication, session management, and account security alerts.
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels, and to maintain accurate financial records of all transactions on your account.
• Identity Verification (KYC): To verify your identity and age in compliance with applicable anti-money laundering and responsible gaming obligations. This includes cross-referencing your details against third-party identity verification services where required.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and maintain records of support interactions for quality assurance and training purposes.
• Platform Personalisation: To tailor the pikeok experience to your preferences, including recommended games, personalised promotions, and localised content relevant to the Bangladesh market such as BPL and IPL betting features.
• Fraud Detection & AML Compliance: To monitor transactions and betting patterns for signs of fraud, money laundering, match fixing, or other prohibited conduct, and to report suspicious activity to relevant authorities where legally required.
• Responsible Gaming: To support responsible gaming tools including self-exclusion, deposit limits, and session time alerts. Your usage data enables us to identify patterns that may indicate problematic gambling behaviour and trigger appropriate welfare interventions.
• Platform Improvement: To analyse usage patterns and technical performance data to improve the reliability, speed, and usability of the pikeok platform across devices and connection speeds common in Bangladesh.
• Legal Compliance: To comply with any applicable legal obligation, court order, regulatory requirement, or law enforcement request that requires us to process, retain, or disclose your personal data.
• Marketing Communications: Where you have consented to receiving promotional communications, to send you information about pikeok bonuses, seasonal promotions (Eid, Pohela Boishakh, BPL season), and platform updates. You may withdraw consent at any time via your account notification settings.

pikeok does not sell or rent your personal data to any third party for their own marketing or commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment Service Providers: When you make a deposit or request a withdrawal, your mobile wallet number and transaction amount are shared with the relevant payment provider (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, or Mastercard) solely for the purpose of processing that transaction. These providers have their own privacy policies and data protection obligations.
• Identity Verification Partners: For KYC and age verification purposes, pikeok may share limited identity data (name, date of birth, ID number) with third-party identity verification service providers. These partners are contractually bound to process your data only for the purposes specified by pikeok and to maintain appropriate data security standards.
• Game Software Providers: pikeok's platform integrates games from providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Your account identifier and game session data may be shared with these providers to enable game functionality, resolve game disputes, and verify RNG integrity. No financial or full identity data is shared beyond what is necessary for session management.
• Fraud Prevention & Security Services: We use third-party fraud detection and cybersecurity tools that may process your IP address, device fingerprint, and usage patterns to identify and block fraudulent activity on the platform.
• Legal Authorities: pikeok will disclose personal data to law enforcement agencies, financial intelligence units, regulators, or courts where legally required to do so by a valid court order, regulatory instruction, or applicable law. We will notify you of such disclosure where permitted by law.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of pikeok's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified in advance of any such transfer and of any change to applicable privacy terms.

pikeok uses cookies and similar tracking technologies to keep the platform functional, secure, and personalised. A cookie is a small text file placed on your device when you visit a website. The cookies used on the pikeok platform fall into the following categories:

pikeok does not use third-party advertising cookies or cross-site tracking cookies. We do not participate in retargeted advertising networks. Your browsing activity outside of the pikeok platform is not tracked by us.

You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in or using core platform features. Disabling functional or analytics cookies will not affect your ability to play games or make transactions, but may result in a less personalised experience on the pikeok platform.

pikeok retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of personal data we hold:

• Account and Identity Data: Retained for the duration of your active account relationship with pikeok, plus a minimum of five years following account closure. This retention is required for anti-money laundering compliance and potential dispute resolution.
• Transaction Records: All deposit, withdrawal, and betting transaction records are retained for a minimum of seven years from the date of the transaction, in line with standard financial record-keeping obligations.
• KYC and Verification Documents: Copies of identity documents submitted for KYC verification are retained for five years following account closure. These may be retained for longer where required by law enforcement or regulatory authority instruction.
• Support Communications: Live chat transcripts and support ticket records are retained for three years from the date of the interaction, to support quality assurance, dispute resolution, and training purposes.
• Technical and Usage Data: Server log data and anonymised analytics data are retained for up to 24 months. Personally identifiable technical data (IP addresses linked to accounts) is retained for 12 months unless required for an ongoing security investigation.
• Marketing Preferences: Records of your marketing consent or opt-out are retained for the lifetime of your account and for five years after account closure, to provide evidence of the basis on which marketing communications were (or were not) sent.
• Self-Exclusion Records: Where a player has requested self-exclusion, the self-exclusion record is retained permanently to prevent re-registration under the same identity during any future exclusion period.

When personal data is no longer required and its retention period has expired, pikeok securely deletes or anonymises that data using industry-standard data destruction procedures. Anonymised or aggregated data that can no longer be used to identify you may be retained indefinitely for statistical and research purposes.

As a pikeok player, you hold meaningful rights over your personal data. pikeok is committed to honouring these rights promptly and transparently. The following rights are available to you:

• Right of Access: You may request a copy of all personal data pikeok holds about you. We will provide this information in a structured, machine-readable format within 30 days of a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most account details directly from your account settings page; for more complex corrections, contact support.
• Right to Erasure: You may request deletion of your personal data. We will comply with such a request where we are not legally required to retain the data. Note that AML and financial record-keeping obligations mean that some data must be retained for the periods specified in Section 5 above even after account closure.
• Right to Restriction: You may request that we restrict processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to Data Portability: You may request that we provide your personal data in a portable format so that you can transfer it to another service provider. This right applies to data processed on the basis of your consent or the performance of a contract.
• Right to Object: You have the right to object to processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of legitimate interests, subject to our demonstrating compelling grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, contact our support team via live chat in your account dashboard or email us at [email protected] (plain text — not a clickable link). We will verify your identity before processing any data subject request. We aim to respond to all requests within 30 days. If a request is particularly complex, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for the delay.

pikeok takes the security of your personal data seriously and implements a layered set of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. Our security framework includes the following controls:

• Transport Layer Security: All data transmitted between your browser or mobile device and the pikeok platform is encrypted using TLS 1.2 or TLS 1.3 with 256-bit encryption. The pikeok.org domain is HTTPS-only; unencrypted HTTP connections are automatically redirected.
• Data at Rest Encryption: Personal data stored in pikeok's databases is encrypted at rest. Database access is restricted to authorised system processes and a limited set of personnel with a verified need-to-know role.
• Access Control: Internal access to player personal data is governed by role-based access control (RBAC). Staff members can only access the minimum data necessary for their specific function. All internal access events are logged and subject to regular audit review.
• Two-Factor Authentication: pikeok offers SMS OTP-based two-factor authentication for all player accounts. We strongly recommend enabling 2FA to add a critical extra layer of protection against unauthorised account access.
• Intrusion Detection & Monitoring: The pikeok platform is monitored around the clock for anomalous activity using automated intrusion detection systems. Security events are reviewed by our technical team in real time during peak hours and via automated alerting at all other times.
• Penetration Testing: The pikeok platform undergoes regular independent security assessments, including penetration testing by external security specialists, to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a data security incident that puts your personal data at risk, pikeok will notify affected players without undue delay and take immediate remediation steps. We will also notify relevant authorities where required by applicable data protection law.

pikeok is the data controller responsible for the personal data of players who register and use the platform. If you have any question, concern, or request relating to this Privacy Policy or to the processing of your personal data, please reach out to us using the contact details below.

• Support Email: [email protected] — please note this is plain text and is not a clickable link. Copy the address manually into your email client.
• Live Chat: Available 24 hours a day, 7 days a week from your pikeok account dashboard. Live chat is the fastest way to reach our support team for account-specific queries.
• Support Hours: 24/7 — Bangladesh Standard Time (BST, UTC+6).
• Response Target: We aim to acknowledge all privacy-related enquiries within 48 hours and to resolve them fully within 30 calendar days of receipt.
• Policy Updates: This Privacy Policy was last updated on 1 January 2026. pikeok may update this policy periodically to reflect changes in our data practices, legal obligations, or platform features. Material changes will be communicated to registered players via your registered mobile number or in-account notification. The effective date at the top of this page will be updated accordingly.

If you are not satisfied with our response to a privacy concern, you have the right to escalate your complaint to the relevant data protection authority or supervisory body applicable in your jurisdiction. pikeok will cooperate fully with any such authority in the investigation of a complaint.